Customer Experience (CX) Optimization Specialist
Role based in Nigeria
- Location
- Lagos, Nigeria
- Employment type
- Full Time
- Posted
- 21 Sept 2026
Listed on FairMoney careers (Workable board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (apply.workable.com)
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- Application destination evidence
- apply.workable.com is an applicant tracking system the employer controls.
- Countries the source names
- Nigeria
- Eligibility wording from the source
- Lagos, Lagos, Nigeria
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 21 Sept 2026
- Last source check
- 20 Oct 2026
Application readiness
1 check deserves attention
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About the company
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.
Role Summary
This role sits within the CX team and will be responsible for CX reporting, automation, process optimization, Freshworks administration, chatbot optimization, and driving cross-functional initiatives with Product and Engineering.
Key
Responsibilities
- Own CX operational reporting and dashboards.
- Build automated reports using SQL, BigQuery, and Tableau.
- Administer the Freshworks suite (Freshdesk, Freshchat, Freshcaller), including workflows, automations, bot flows, tags, and reporting.