Customer Service Agent
Open to applicants worldwide
- Location
- South Africa
- Work mode
- Remote
- Employment type
- Full Time
- Posted
- 9 Oct 2026
Listed on Remote Recruitment careers (Workable board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (apply.workable.com)
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SalaryPadi verifies the source record and the outbound application destination — not the employer's identity. Apply on the employer's own site and never pay an application fee. The eligibility wording comes directly from the source posting.
- Application destination evidence
- apply.workable.com is an applicant tracking system the employer controls.
- Countries the source names
- South Africa
- Eligibility wording from the source
- South Africa; Gauteng, South Africa; Cape Town, Western Cape, South Africa. - Fully remote work from anywhere in South Africa. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 9 Oct 2026
- Last source check
- 20 Oct 2026
Application readiness
1 check deserves attention
Prioritised from the source, eligibility, freshness, description and pay evidence held for this role. This is not a fit score.
- Confirm eligibility for your countrySouth Africa; Gauteng, South Africa; Cape Town, Western Cape, South Africa. - Fully remote work from anywhere in South Africa. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence. Check that your country of residence is included and review any exclusions or work-authorization requirements.Check source
- Application path is employer-controlledapply.workable.com is an applicant tracking system the employer controls.
- Posting date is within the current windowSalaryPadi has not applied an age warning to this role.
- Role details are readable on SalaryPadiThe republishable description is available with its original structure preserved.
- Compensation is not disclosed
No published salary data for Remote Recruitment yet
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Contribute salary privatelyRole details
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution.
Role overview
You will be the friendly voice of a UK business, helping customers by email, chat and phone and solving problems the first time. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).
Key responsibilities
- Answer customer queries by email, chat and phone
- Log and track cases in the helpdesk system
- Resolve issues or escalate with clear notes
- Process orders, returns and account changes
- Share feedback that helps improve the service
What you'll need
- Experience in customer service or support
- Clear, friendly written and spoken English
- Experience with a helpdesk tool such as Zendesk or Freshdesk
- Calm approach when handling complaints
- Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
Nice to have
- Experience with live chat tools
- Familiarity with e-commerce platforms such as Shopify
- Previous work with UK customers
What's on offer
- Fully remote work from anywhere in South Africa
- A stable, full-time role with a UK employer
- Clear expectations and a friendly, supportive team
- Room to grow as the business grows
About Remote Recruitment
Remote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.