Customer Support Associate
Hybrid role based in Nigeria
- Location
- Lagos, Nigeria
- Work mode
- Hybrid
- Employment type
- Full Time
- Posted
Listed on LemFi careers (Ashby board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (jobs.ashbyhq.com)
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- jobs.ashbyhq.com is an applicant tracking system the employer controls.
- Countries the source names
- Nigeria
- Eligibility wording from the source
- Lagos, Nigeria. • Role-based skills assessment
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 19 Oct 2026
- Last source check
- 20 Oct 2026
Application readiness
1 check deserves attention
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- Confirm eligibility for your countryLagos, Nigeria. • Role-based skills assessment Check that your country of residence is included and review any exclusions or work-authorization requirements.Check source
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LemFi (Series B) is building the go-to financial app for the Global South.
Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live.
What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth.
With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity.
About the role
LemFi is the financial engine for people the world wasn't built to serve. We handle real money for real people - remittances, multi-currency accounts, savings, eSIMs and credit across roughly 21 countries. When something goes wrong for a customer, the Customer Support team is the difference between trust earned and a customer lost forever.
We are growing our support team and looking for sharp, driven people who are at the very start of their careers and want to build something meaningful. You do not need years of experience. You need to care deeply, communicate clearly, and be the kind of person who does not stop until a problem is actually solved. Professional fluency in French, Spanish or German (spoken and written) is an advantage to support our multilingual customer base. This role demands strong attention to detail, excellent communication skills, and a genuine commitment to delivering an exceptional customer experience.
What you'll build and own
- Be the first point of contact for LemFi customers - resolving queries on transfers, accounts and products through chat, email and other channels, quickly and with genuine empathy
- Own every issue you pick up from first contact to resolution, escalating to the right teams when needed and always following up so nothing falls through the cracks
- Spot patterns in the questions and complaints coming in, flag them clearly to your team lead, and suggest improvements that remove the root cause - not just the symptom
- Use AI-assisted tools and knowledge-base resources to find answers faster, while applying your own judgement to make sure the response actually fits the customer's situation