Experience Lead
Role based in Nigeria
- Location
- Lagos, Nigeria
- Employment type
- Full Time
- Posted
- 19 Aug 2026
Listed on FairMoney careers (Workable board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (apply.workable.com)
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- apply.workable.com is an applicant tracking system the employer controls.
- Countries the source names
- Nigeria
- Eligibility wording from the source
- Lagos, Lagos, Nigeria
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 19 Aug 2026
- Last source check
- 20 Oct 2026
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Contribute salary privatelyRole details
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.
To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.
Role Description - Experience Lead
We are looking for an Experience Lead to own the customer experience agenda. This role maps our journeys, sets the experience strategy, resolves the pain points customers keep raising, reviews the in-app experience, and standardises how customers are treated across the branch network.
Roles and Responsibilities
- Proactive experience management: identifying friction and failure before customers report it.
- Customer journey mapping across priority journeys, current state and target state.
- Experience strategy and the prioritised experience improvement roadmap.
- Resolution of the experience pain points affecting customers, driven with Product, Technology and Business Owners through to closure.
- In-app experience reviews across new releases and existing flows.
- Branch experience standardisation: standards, scorecards, assessments and consistency across locations.