Head of Product, Digital Collections
Role based in Nigeria
- Location
- Lagos, Nigeria
- Employment type
- Contract
- Posted
- 11 Nov 2025
Listed on Renmoney careers (Workable board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (apply.workable.com)
The source still carries this posting, but its posting date is more than 6 months old. Remaining listed is not evidence that the role is still open — confirm on the original posting before applying.
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- Application destination evidence
- apply.workable.com is an applicant tracking system the employer controls.
- Countries the source names
- Nigeria
- Eligibility wording from the source
- Lagos, Lagos, Nigeria; Beograd, Beograd, Serbia; Limassol, Limassol, Cyprus; Belarus, Horad Minsk, Belarus; Moscow, Moscow, Russia
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 11 Nov 2025
- Age of the source posting
- 343 days
- Last source check
- 20 Oct 2026
Application readiness
2 checks deserve attention
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- Confirm eligibility for your countryLagos, Lagos, Nigeria; Beograd, Beograd, Serbia; Limassol, Limassol, Cyprus; Belarus, Horad Minsk, Belarus; Moscow, Moscow, Russia Check that your country of residence is included and review any exclusions or work-authorization requirements.Check source
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- Posted over 6 months agoThe source still carries this posting, but its posting date is more than 6 months old. Remaining listed is not evidence that the role is still open — confirm on the original posting before applying.Check source
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We’re looking for a Head of Product (Digital Collection) to shape and scale our digital collection ecosystem - from strategy and analytics to automation and technology. Your mission will be to build data-driven tools, optimize collection processes, and enhance recovery efficiency through smart products and innovation.
Key
Responsibilities
- Develop, implement, evaluate, and continuously optimize collection strategies, tools, methods, and analytical models.
- Define and manage key KPIs for the collection department to ensure sustainable portfolio growth and operational efficiency.
- Identify growth opportunities, design and run pilot projects, test and implement new strategies.
- Drive process automation across collection operations — manage, assess, and modernize technical systems, including telephony and robotic solutions.
- Deploy and refine collection scoring models to improve segmentation and recovery outcomes.
- Collaborate with external vendors and technology partners to identify, integrate, and implement innovative solutions.
- Analyze key performance indicators for collection and pre-collection, monitor delinquency trends, and identify deviations and growth points.
- Automate analytics and reporting, manage the KPI system, and oversee team performance evaluation and motivation within the collection department.
Requirements
- 3+ years of experience in a similar leadership role within a bank, microfinance organization, or collection agency.
- Proven experience in designing, launching, and optimizing business processes in the debt collection domain.
- Experience implementing and maintaining automated collection systems (including configuration of robotic tools and telephony).
- Strong technical acumen: understanding of APIs, system integrations, backlog management, and task prioritization.
- Solid SQL knowledge and ability to work with databases to analyze and optimize collection strategies.