Last Mile Team Lead - Door Delivery - Jumia (Full Time)
Role based in Nigeria
- Location
- Nigeria
- Posted
- 11 Aug 2026
Listed on Jumia careers (Greenhouse board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (job-boards.eu.greenhouse.io)
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- Application destination evidence
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- Countries the source names
- Nigeria
- Eligibility wording from the source
- Nigeria. - Candidate must be based in Port Harcourt.
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 11 Aug 2026
- Last source check
- 20 Oct 2026
Application readiness
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- Confirm eligibility for your countryNigeria. - Candidate must be based in Port Harcourt. Check that your country of residence is included and review any exclusions or work-authorization requirements.Check source
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About Jumia
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
Job Overview
The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance.
What You Will Be Doing
- Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations.
- Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
- Monitor driver-customer communication to ensure a positive delivery experience.
- Coach and develop delivery associates to improve day-to-day delivery productivity.
- Provide guidance, training, and support to team members.
- Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement.
- Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed.