Recovery Manager
Role based in Nigeria
- Location
- Lagos, Nigeria
- Posted
- 16 Feb 2026
Listed on Renmoney careers (Workable board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (apply.workable.com)
The source still carries this posting, but its posting date is more than 6 months old. Remaining listed is not evidence that the role is still open — confirm on the original posting before applying.
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- Application destination evidence
- apply.workable.com is an applicant tracking system the employer controls.
- Countries the source names
- Nigeria
- Eligibility wording from the source
- Lagos, Lagos, Nigeria
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 16 Feb 2026
- Age of the source posting
- 246 days
- Last source check
- 20 Oct 2026
Application readiness
2 checks deserve attention
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- Confirm eligibility for your countryLagos, Lagos, Nigeria Check that your country of residence is included and review any exclusions or work-authorization requirements.Check source
- Application path is employer-controlledapply.workable.com is an applicant tracking system the employer controls.
- Posted over 6 months agoThe source still carries this posting, but its posting date is more than 6 months old. Remaining listed is not evidence that the role is still open — confirm on the original posting before applying.Check source
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- Compensation is not disclosed
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Who We Are
We are building a category-defining financial institution focused on expanding access to credit for underbanked individuals and small businesses across Nigeria. Through innovative lending, savings, and deposit solutions, we are redefining convenience, speed, and customer experience.
The Role
The Recovery Manager is responsible for the overall performance of Non-Performing Loans (NPL) and Written-Off Recoveries, including exceeding monthly recovery targets, safeguarding portfolio quality, proactively addressing performance gaps, and fostering a high-performance recovery culture. This role is for operators who think in numbers and manage by data, are obsessed with targets, run rates, and gap closure, can balance firmness with customer empathy, take extreme ownership and deliver results under pressure, challenge inefficiency and raise the performance bar, and move fast, act decisively, and execute relentlessly.
Responsibility
1. Target Ownership & Run-Rate Management
- Deliver 100%+ of monthly NPL and written-off recovery benchmarks.
- Translate monthly targets into weekly and daily run-rate expectations.
- Identify deficits early and execute structured recovery sprints.
2. Performance Governance
- Implement daily war-room reviews.
- Track PTP conversion rates, RPC rates, contactability, and agent productivity.
- Reallocate high-value accounts to top performers when necessary.
- Enforce strict accountability at Team Lead and Agent levels.
3. Strategy & Continuous Improvement
- Design and execute data-driven recovery strategies.
- Lead portfolio segmentation (balance-based, risk-based, behavior-based).
- Improve PTP kept rates and reduce roll-forward rates.
- Introduce structured incentive models to drive productivity.
4. Team Leadership & Capability Building