Service Monitoring Engineer
Role based in Nigeria
- Location
- Lagos, Nigeria
- Employment type
- Full Time
- Posted
- 26 Jan 2026
Listed on Renmoney careers (Workable board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (apply.workable.com)
The source still carries this posting, but its posting date is more than 6 months old. Remaining listed is not evidence that the role is still open — confirm on the original posting before applying.
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- Application destination evidence
- apply.workable.com is an applicant tracking system the employer controls.
- Countries the source names
- Nigeria
- Eligibility wording from the source
- Lagos, Lagos, Nigeria
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 26 Jan 2026
- Age of the source posting
- 267 days
- Last source check
- 20 Oct 2026
Application readiness
2 checks deserve attention
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- Confirm eligibility for your countryLagos, Lagos, Nigeria Check that your country of residence is included and review any exclusions or work-authorization requirements.Check source
- Application path is employer-controlledapply.workable.com is an applicant tracking system the employer controls.
- Posted over 6 months agoThe source still carries this posting, but its posting date is more than 6 months old. Remaining listed is not evidence that the role is still open — confirm on the original posting before applying.Check source
- Role details are readable on SalaryPadiThe republishable description is available with its original structure preserved.
- Compensation is not disclosed
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Who We Are
- The Information Technology function is responsible for ensuring the availability, performance, and reliability of business-critical IT services.
- We support core banking systems, digital channels, and supporting infrastructure to minimize service disruptions and customer impact while meeting agreed service levels.
The Position
- The Service Monitoring Engineer is responsible for the real-time and proactive monitoring of business-critical IT services to ensure availability, performance, and reliability.
- The role focuses on end-to-end service health rather than just infrastructure, ensuring that applications, integrations, and user-facing services operate within agreed SLAs.
- Proactive monitoring of services across core banking systems, digital channels, and supporting infrastructure to prevent outages and minimize customer impact.
What You’ll Do
Service & Application Monitoring & Availability
- Monitor availability and performance of core banking platforms, payment systems, digital channels including mobile and internet, and integration services.
- Track service KPIs including uptime, transaction success rates, response times, and error rates.
- Monitor end-to-end service health across applications, middleware, APIs, databases, and infrastructure layers.
- Ensure critical business services meet availability and performance SLAs.
- Detect, analyze, and respond to service degradation or outages in real time.
Incident & Event Management
- Act as first-line responder for service-related alerts and incidents affecting customer and internal banking services.
- Perform initial triage, impact assessment, and escalation to Tier 2 and Tier 3 teams.