Teamlead, Contact Center
Role based in Nigeria
- Location
- Lagos, Nigeria
- Posted
- 27 Apr 2026
Listed on Renmoney careers (Workable board) · checked 20 Oct 2026 · report a problem
Apply destination: Employer applicant tracking system (apply.workable.com)
The source still carries this posting, but its posting date is more than 3 months old. Remaining listed is not evidence that the role is still open — confirm on the original posting before applying.
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- Application destination evidence
- apply.workable.com is an applicant tracking system the employer controls.
- Countries the source names
- Nigeria
- Eligibility wording from the source
- Lagos, Lagos, Nigeria
- Eligibility last checked
- 20 Oct 2026
- Published by the source
- 27 Apr 2026
- Age of the source posting
- 176 days
- Last source check
- 20 Oct 2026
Application readiness
2 checks deserve attention
Prioritised from the source, eligibility, freshness, description and pay evidence held for this role. This is not a fit score.
- Confirm eligibility for your countryLagos, Lagos, Nigeria Check that your country of residence is included and review any exclusions or work-authorization requirements.Check source
- Application path is employer-controlledapply.workable.com is an applicant tracking system the employer controls.
- Posted over 3 months agoThe source still carries this posting, but its posting date is more than 3 months old. Remaining listed is not evidence that the role is still open — confirm on the original posting before applying.Check source
- Role details are readable on SalaryPadiThe republishable description is available with its original structure preserved.
- Compensation is not disclosed
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Who we are
We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.
We are the place for you, if
You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You are adept at identifying, assessing, mitigating, monitoring and reporting risks, and ensuring controls are working effectively. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.
The position
We are currently seeking to employ a Contact Center Team Lead to lead and support our contact center team in maintaining a balance between company policy and customer benefit in decision making. You will help to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
1. Team Leadership & Performance Management
- Lead, coach, and develop a team of customer service agents to achieve defined KPIs (AHT, FCR, CSAT, SLA adherence)
- Monitor individual and team performance, providing real-time feedback and structured coaching
- Drive a high-performance culture with clear accountability and continuous improvement
2. Service Delivery & Operational Excellence
- Ensure consistent achievement of service level targets across all channels (calls, email, chat, social media)
- Identify service gaps and implement corrective actions to improve response and resolution times
- Optimize workforce utilization in collaboration with workforce management to align with demand patterns